Privacy Policy

Here at The Rock Shop Bangladesh ("we", "us", "our"), your privacy matters quite a lot to us. This Privacy Policy explains how we collect, use, and share your personal info when you visit or shop at rockshopbd.com (the "Site") or get in touch with us in any way related to the Site (we'll just call all of that the "Services").

Whether you're browsing, buying, or just curious—this policy applies to you. So when we say "you" or "your," we're talking about anyone using our Services.

We recommend giving this Privacy Policy a read so you know how your info is handled. We might update it now and then if our practices change or to keep up with legal stuff. If we do, we'll post the new version here, update the “Last updated” date, and follow any steps the law requires.

Information We Collect & How We Use It

To make sure we can offer you the best service, we collect personal info in a few different ways, depending on how you interact with us. Here's a breakdown:

Information You Give Us Directly

When you use our site or services, you might give us things like:

Your name, email, phone number, and address
Order and payment details
Login details if you create an account (like username and password)
Messages you send to us through customer support

You don't have to share this info—but without it, some features might not work properly.

Information We Collect Automatically

When you browse our site, we automatically collect some data, often using cookies or similar tools. This might include:

Your IP address
What browser or device you're using
How you navigate the site and interact with features

This helps us understand how people use our site so we can make it better.

Information from Third Parties

Sometimes we get info about you from partners we work with, like:

Payment processors (for handling orders)
Analytics tools (to learn more about how visitors use our site)
Advertising platforms (to show relevant ads)

We always treat this info just like we would any info you give us directly.

Why We Use Your Info

Here's what we use your info for:

To fulfill your orders: This includes processing payments, shipping products, handling returns, and sending you updates.
To improve your experience: Whether it's customizing the site, fixing issues, or making features smoother.
For marketing: We may send emails or show you ads based on your interests—but you can always opt out.
For security: We work to keep your info and our site safe. If you ever think your account's been compromised, let us know right away.

Yep, we use cookies! These tiny files help:

Remember your preferences
Track how you use the site (so we can improve it)
Show you relevant products

Who We Share Info With

Sometimes, we share your info with:

Vendors and service providers (like payment processors and shipping partners)
Marketing and business partners
Legal authorities (if required by law)
Affiliated businesses (if needed to run things smoothly)

We don't sell or share your sensitive personal info without your consent.

Third-Party Links

You might see links on our site to other websites or services we don't own. Once you leave our site, their privacy practices apply, not ours—so make sure to check out their policies too.

Kids' Privacy

Our site isn't meant for kids under 16, and we don't knowingly collect their info. If you're a parent and think your child gave us personal info, email us and we'll delete it.

Security & How Long We Keep Your Info

We do our best to keep your info safe, but no system is perfect. Please avoid sending sensitive stuff over unsecured channels (like plain email).

We only keep your info as long as we need it—for your account, for legal reasons, or to provide the Services.

Your Privacy Rights

Depending on where you live, you might have rights like:

Access - See what personal info we have on you
Delete - Ask us to delete your info
Correct - Update any incorrect info
Portability - Get a copy of your info
Opt Out - Stop certain kinds of tracking or data sharing
Restrict Use - Limit how we use your info
Withdraw Consent - Take back permission you gave
Appeal - Disagree with how we handled your request

You can also unsubscribe from marketing emails any time by clicking the link in those messages. Even if you opt out of marketing, we may still send important account or order emails.

To exercise any of these rights, email us at info@rockshopbd.com and we'll respond as quickly as we can.

Got Questions?

We're here to help. If you have questions about this Privacy Policy or want to exercise your rights, reach out to us at:

info@rockshopbd.com

Thanks for trusting us with your info. We're glad to have you with us at The Rock Shop Bangladesh.